How can we help you?
Many USB and backup problems can be solved with the illustrated guide. If that is not enough, you can contact us directly by email.
Check these first
- Fully connect the USB drive and OTG adapter.
- Make sure you select the USB storage in the Android file picker.
- For large backups, charge your phone and do not disconnect the drive.
- After the backup, check important copies on the destination medium.
Contact us directly
Please briefly include your phone model, Android version, the drive/adapter used and the step where the problem occurs. Do not attach private photos, videos or confidential files.
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